Our Terms Shape Your Account Experience
When you open an account at m91, you're agreeing to the terms that protect both you and our platform. These rules cover how deposits and withdrawals work through...
Policy Scope and Jurisdiction
m91 operates in supported regions where local law permits online gaming activity. Your account is subject to Pakistani regulations and the terms set out on this page. When you deposit via JazzCash, Easypaisa, SadaPay or Raast, you confirm you are of legal age and have the right to use these payment methods. Deposits are processed through verified payment partners and held securely
until you withdraw them or use them in the lobby. If you dispute a transaction, we investigate within five business days. Account closure requests are honoured within 24 hours. We retain your account data for compliance purposes as required by local authorities.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Why These Terms Matter to You
Transparent Policy
Every rule on this page reflects how we actually operate. We don't hide suspension triggers or payment delays in fine print—deposit timelines, withdrawal holds and account closures are stated clearly.
Payment Security
JazzCash, Easypaisa, SadaPay and Raast transactions are verified through official channels. Your payment method confirmation confirms we're moving your money through legitimate rails you recognize.
Dispute Resolution
If a deposit doesn't arrive or a withdrawal stalls, we investigate both sides. Our five-business-day review window gives us time to trace the transaction through your payment partner.
Account Verification
We confirm your identity and payment details before your first withdrawal. This protects your account from fraud and ensures withdrawals reach only you.
Closure Rights
You can close your account anytime. We process requests within 24 hours and return unused balance to your original payment method within three business days.
Compliance Record
We follow Pakistan's regional gaming frameworks and report transactions as required by law. Your account data is kept secure and shared only with authorized payment and regulatory partners.
How This Policy Aligns With Our Broader Rules
| Account Policy | Our account terms explain verification steps. These terms expand on what happens after you verify—deposit holds, withdrawal locks and suspension scenarios. |
|---|---|
| Payment Policy | Payment rules cover deposit and withdrawal mechanics. These terms clarify dispute timelines, failed transaction handling and how JazzCash, Easypaisa, SadaPay and Raast disputes are resolved. |
| Privacy Policy | Privacy rules protect your personal data. These terms explain how your account data is used for compliance, fraud prevention and payment verification purposes. |
| Responsible Conduct | Account closure and session controls are covered separately. These terms address what triggers mandatory closure and how we handle repeat violation patterns. |
| Dispute Terms | Our broader dispute policy outlines complaint channels. This section focuses specifically on payment disputes, transaction reversals and investigation procedures. |
| Suspension Rules | Account suspension is addressed in our conduct guidelines. These terms detail suspension timelines, appeal rights and conditions for account reactivation. |
| Withdrawal Limits | Our payment policy mentions daily caps. These terms confirm how limits apply, when they reset and how you request temporary increases for large payouts. |