How we handle your account information on m91
Your privacy matters to us. When you open an account with m91, we collect only what's necessary to verify your identity, process your deposits through JazzCash, Easypaisa, SadaPay...
Privacy principles guiding m91's operations
m91 operates across supported regions in Pakistan where local law permits. We collect personal information including your name, email, phone number, and identification documents to comply with verification requirements. Payment details — your JazzCash, Easypaisa, SadaPay and Raast account identifiers — are processed through secure third-party gateways and never stored on our servers in plain text. Your gaming activity, account balance, and
withdrawal history are maintained in encrypted databases with access restricted to authorised staff only. We retain your data for the duration of your account relationship plus seven years for regulatory compliance. You can request to review, update, or delete your personal information by contacting our support team. Cookies on m91 track your session preferences and login state; you can disable them in
your browser settings.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
What makes our privacy practices credible
Encrypted Connections
All data sent between your device and m91 uses HTTPS encryption so no third party can intercept your login credentials, payment details, or account activity.
Third-Party Audits
Our security infrastructure is regularly reviewed by independent auditors who verify our encryption standards, access controls, and data handling procedures.
Payment Gateway Compliance
JazzCash, Easypaisa, SadaPay and Raast transactions route through PCI-DSS certified processors that meet international banking security standards.
Access Logging
Every time staff access your account information, the action is logged with timestamp and purpose so any unauthorised access is immediately detectable.
No Data Sales
We never sell, rent, or share your personal information with marketers, advertisers, or third parties outside what's legally required for account operations.
Incident Response
If we detect a breach affecting your account, we notify you within 24 hours with details of what occurred and steps we've taken to secure your data.
How our privacy approach compares across m91
| Live Casino Tables | Your table history and gameplay data are logged but never sold; you control visibility of your account stats through privacy settings in your profile. |
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| Slot Rooms | Spin history is encrypted and tied to your account alone; no session data is shared with game studios or analytics partners without your explicit consent. |
| Sportsbook Section | Betting slips and market selections are stored securely; we don't track your predictions or share betting patterns with external data brokers. |
| Mobile Experience | The m91 app applies identical privacy protections as the web platform; local device storage of your session token is encrypted and session-specific. |
| Withdrawal Process | Your JazzCash, Easypaisa, SadaPay and Raast account details are verified once then discarded after transaction completion; we store only transaction IDs. |
| Communication Channels | Email, SMS and in-app notifications respect your privacy preferences; you can opt out of marketing messages without affecting account operation or support access. |
| Account Closure | When you close your m91 account, personal data is anonymised within 30 days except where retention is legally mandated for financial records. |